Home     |     Fabric Options     |    Contact Us    |    Shipping     |     View Cart    |     How to Order    
       

      



 
Pet ID Tags   |   Collars   |   Leashes   |   Harnesses | |   Accessories|   Embroidery| |   Gift Ideas!|
 

 

Did you order the wrong size?
Don't worry! You are always welcome to return or exchange most products purchased from The Cozy Critter!!


*EXCLUDING EMBROIDERED ITEMS AND PET ID TAGS*

 

 

 

100% satisfaction guaranteed!
We are not happy until you are happy! Whether you ordered the wrong size or the wrong color we're here to help! You are welcome to return or exchange merchandise purchased from The Cozy Critter! All of our products are custom made at time of purchase, but we would never want you to be stuck with a product that didn't make your tail wag! We offer so many different collar styles, we don't ever want our customers to be afraid to try a new product! All we ask is that returned products be in new/unused condition and returned within 30 days! The only exceptions to our return policy are items that have been embroidered and pet ID tags, as these items cannot be resold. If the embroidered item is too big, and we are able to size down the existing product, we are happy to do so at no charge! Here's the fine print:

 
Returns and exchanges are accepted within 30 days from the date of purchase.
 
All returns must be in new/unworn condition.
 
Paw
Shipping Charges will not be refunded (unless the return is a result of our error)
 
Paw
Due to the custom nature of our products, returns are subject to a 10% restocking fee. This fee is based on the original purchase price of the item(s).
  Paw
Exchanges are offered free of charge, we only ask that you pay for shipping on the replacement items ($5.95) (Unless an error was made on our part, in which case we will happily cover all shipping costs!)
 
Paw
Refunds will be issued to the original form of payment.
 
Paw
If the item you receive is defective, the wrong size due to an oversight on our part, the wrong item, or contains an error (incorrect embroidery/ ID tag information) we will replace your item at no charge to you. If this is the case, please send a picture of the error along with an email detailing the mistake.
 
Paw
Embroidered items may not be returned or exchanged (unless an error was made on our part)
     
 
Paw
We guarantee the construction and the hardware of our products. In the event that you experience a rare defect in construction or hardware, we will happily replace your item free of charge. Normal wear and tear does not constitute a defect and will not qualify for a return or exchange. In the case you experience a defect, please send a picture of the item along with an email detailing problem.
 
Paw
Each and every item on our web site is hand made in-house to your specifications. We work very hard to ensure we produce quality products exactly as ordered. We greatly appreciate our customers taking the time to measure their pets correctly and communicate preferences when ordering. We want our customers to be completely satisfied with every purchase and we hope to minimize the need for exchanges.
 
 
Paw

Non-returnable items include embroidered items, Pet Id Tags, Prong Collar Covers, and items made to custom size per customer request.
Embroideries: Please take the time to proof-read your order and provide an accurate neck measurement.
Pet ID Tags: Please take the time to proof-read your ID tag before completing order.
Prong Collar Covers: Please measure ONLY the prong section on the collar to ensure proper fit.

 
  Paw
Please print out and complete this form:
 
Paw

Please mail your item(s) to:

The Cozy Critter LLC
Returns
2205 Hilltop Drive #20
Redding, CA 96002
 
Paw
Please include a copy of the return/exchange form and the original sales receipt.
 
Paw
Refunds will be processed to the original payment method. Please allow 10-14 days to process refund.
 
  Paw
Please print out and complete this form:
 
Paw

Please mail your item(s) to:

The Cozy Critter LLC
Exchanges
2205 Hilltop Drive #20
Redding, CA 96002
  Paw

Please include the shipping charges ($5.95) with your exchange or complete payment here: http://www.cozycritter.com/exchangeshipping.htm
Exchanges received without shipping fees paid will be held until payment is completed.

 
Paw
Please include a copy of the return/exchange form and the original sales receipt.
 
Paw
Coupons may not be used in conjunction with an exchange or to cover the shipping fees.
 
Contact Us!
Flat Rate Shipping $4.95.  FREE shipping on orders over $100!
Flat Rate Shipping $5.95. Free Shipping on orders over $100!