The Cozy Critter - Return Policy

Returns and exchanges are accepted within 30 days from the date of purchase.

All returns must be in new/unworn condition.

Shipping Charges are not refundable (unless the return is a result of our error)

Due to the custom nature of our products, returns and exchanges are subject to a 25% restocking fee plus return shipping charges. This fee is based on the original purchase price of the item(s).

Refunds will be issued to the original form of payment.

Exchanges will be issued as a store credit and a new order will need to be placed. Exchange orders must be placed within 90 days of receipt of store credit.

If the item you receive is defective, the wrong size due to an oversight on our part, the wrong item, or contains an error (incorrect embroidery/ ID tag information) we will replace your item at no charge to you. If this is the case, please send a picture of the error along with an email detailing the mistake.

Embroidered items may not be returned or exchanged (unless an error was made on our part)

We guarantee the construction and the hardware of our products. In the event that you experience a rare defect in construction or hardware, we will happily replace your item free of charge. Normal wear and tear does not constitute a defect and will not qualify for a return or exchange. In the case you experience a defect, please send a picture of the item along with an email detailing problem.

Each and every item on our web site is hand made in-house to your specifications. We work very hard to ensure we produce quality products exactly as ordered. We greatly appreciate our customers taking the time to measure their pets correctly and communicate preferences when ordering. We want our customers to be completely satisfied with every purchase and we hope to minimize the need for exchanges.

The Cozy Critter LLC
Returns
2205 Hilltop Drive #20
Redding, CA 96002

Please include a copy of the original sales receipt. If not available, please include name, email address, and order # with package.

Returns will be provided to the original payment method. Please allow 10-14 days to process refund.

The Cozy Critter LLC
Exchanges
2205 Hilltop Drive #20
Redding, CA 96002

Exchanges will be issued as a store credit, so that you may re-order the correct items. Please wait until the store credit is received before placing new order. Store credits need to be used within 90 days.

Please include a copy of the original sales receipt. If not available, please include name, email address, and order # with package.

Store credits will be sent via email. Please allow 10-14 days to receive store credit.

Coupons may not be used in conjunction with a store credit.